Outsourced Switchboard

 

Our receptionists are here for you 24 hours a day, 7 days a week.

At Loopel, our switchboard team is completely adaptable to your business needs.

Tailored to your business requirements, we look after your calls when your in-house team are either busy or all of the time to suit your needs.

Your are in full control when you need our support. If your company has multiple locations, we can answer all the locations calls and know who is based at which location. This would be a lot more cost effective that running various switchboards and will improve customer service.

Outsourcing your switchboard to Loopel ensures your switchboard is covered at all times, without any of the hassle of recruiting, sick leave, missed calls to name a few.

We can transfer calls to your team wherever they are based, or simply pass a message onto them by email or SMS.

As your Loopel receptionist will be fully briefed about your business and the way you would like calls handled, your callers will not notice the difference.

If you don’t wish to use your existing numbers, we can also provide telephone numbers of your choice-local national, 0800 or 03 numbers, we have them all.

Just some of the benefits of outsourcing your switchboard to Loopel

  • Loopel is one of the UK’s leading outsourced switchboard providers, looking after calls and live chat for businesses large and small across the UK and rest of the world.
  • UK based 24/7 team
  • Multilingual availability to suit your needs if required
  • Let us answer either all of your calls, or as overflow during busy times
  • Never miss another business opportunity by not answering or missing your calls
  • ¬†Loopel ensures every call is professionally handled
  • More cost effective than an in-house switchboard team

Find out more

Frequently asked questions


How do you know who is calling?


We give you a unique divert number just for you. Any calls received on that number will make your PA’s screen pop with all your details for they can answer your call in your company name.

What hours are you open?


We are open 24 hours a day, 365 days a year.

Do you answer all of my calls?


Your in full control, so you can divert either all of your calls or just the ones when your busy.

Can you ask our staff if they want to take a call before transferring the call to them?


We can, if your staff are not available or busy then we will take the callers details and a message and email it to you straight away.


My calls are not always simple, is that a problem?


That’s no problem, at Loopel we answer calls that are very simple to calls where we need to then send out engineers, or try to fix customers products over the phone with them.
Just let us know how you would like us to handle your calls.

Can I give you access to my internal system or software?


No problem at all – we can normally integrate with most systems or software. Speak to us to find out more.

Can I give you a list of all my staff with all the contact details?


That would be really helpful, we can accept it in any format. Excel is very handy for us as we can upload all your staff at once onto our system. If you have any staff changes throughout the year, just let us know.

Do I have to sign a long term contract?


No- we want you to be a valued customer because you want to be, not because you have to.
We ask for a 3 month minimum contract then after we ask for a months notice from the date of your next invoice to close your account.

Contact us Today

Our people, your team. Our UK based people step in when your in-house team is either busy, unavailable, or if you are facing high-demand. We help you to keep your customers satisfied with friendly, professional, and hassle-free customer contact solutions.
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How can Loopel help your business

With Loopel, you can pick from a unique selection of services from telephone answering, 24/7 call handling, live web chat, social media engagement,telemarketing and fulfilment. Contact us to find out how Loopel can help your business.

Think People, Think Technology, Think Loopel