A dedicated live chat team

We listen to what you need and brief our friendly and dedicated team on how to engage with your customers. At Loopel, we make sure that a website visit has the potential to become a strong and long-lasting customer relationship.


We also offer dedicated experienced teams who deal with specific sectors, including: Automotive, Estate and Letting agencies, Veterinary, Legal, Healthcare, Facility management and E-Commerce.

The Loopel way

We are the UK’s first true 24/7 Multichannel contact centre. We do things a little differently. We believe that investing in people and technology as well as providing scalable services mean that we are the best on the market.

Our benefits include:

  • UK based contact centre
  • There for your customers 24 hours a day, 365 days a year
  • The capacity to manage all your web chats, or just be there as an overflow when you are busy
  • Help generate increased sales from your website
  • Resolve customer enquiries quicker
  • A quick and cost-effective solution
  • Large return on investment for sales and customer service
  • A dedicated live chat team

Expert tips on improving success rates, including:

  • Best practice for customer conversion
  • Optimum live chat website layout
  • Customer conversation templates
  • Improved lead generation and follow-up

How do I get started?

We offer a risk-free 30-day free trial.

Sign up, add a simple piece of code to your website and Loopel will take care of the rest. Any website visitor using your live chat box will be put straight in contact with our dedicated customer contact team who are trained to transform your visitors into loyal customers.
Try our free trial

Frequently asked questions

Is it hard to put web chat onto my website?

No. It’s easy, we give you a small piece of code to add to your website.
There you are all set to go.

What hours are you open?

We are open 24 hours a day, 365 days a year.

How do you know what to say to my website visitors?

The more we know about your business the better we can help your visitors become customers.
When you join Loopel we will ask questions about your business and also ask for frequently asked questions. If you ever want to add or change any of the information we hold then just let us know. We are always here to help.

Do I have to sign a long term contract?

No, we want you to be a valued customer because you want to be, not because you have to.
We ask for a 3-month minimum contract then after that we ask for a months-notice from the date of your next invoice to close your account.

How does your pricing work?

Simple. We don’t charge any set up fees, or admin charges. Our flexible bundles of chats make sure you only pay for what you need.

Can I have proactive chats on my website?

Yes that’s not a problem. We want to help the visitors to your website as quickly as we can.

Is Loopel GDPR compliant


Do you offer a free trial?

We are confident of the quality of our team that we don’t offer a trial.

Contact us Today

Our people, your team. Our UK based people step in when your in-house team is either busy, unavailable, or if you are facing high-demand. We help you to keep your customers satisfied with friendly, professional, and hassle-free customer contact solutions.

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How can Loopel help your business

With Loopel, you can pick from a unique selection of services from telephone answering, 24/7 call handling, live web chat, social media engagement,telemarketing and fulfilment. Contact us to find out how Loopel can help your business.

Think People, Think Technology, Think Loopel