Disaster recovery

When it comes to disaster recovery, we are here to help your business run smoothly and ensure your customers are never left in the dark when you face an unexpected disaster.

We build a tailored disaster recovery plan for your company so that in the event of you not being able to open your office you will be able to have Loopel on standby to answer your calls, live chat, social media, and emails anytime 24/7. We train our team and design our technology to be instantly on standby for whenever you need us and to provide:

  • Access to a 24/7 dedicated business continuity team
  • A contact centre that is always open and is over two sites, making our up time 99%
  • A team fully trained around your requirements
  • Guaranteed no loss of business if you are unable to operate at your business premises
  • 100% customer contact management when disaster strikes

80% of businesses cease trading after being affected by a major incident. Loopel’s disaster recovery service will give you the peace of mind to know that your customers will always be able to speak to you and that your data is secure no matter what’s around the corner.

At Loopel, are proud to have been accredited with:

  • ISO 22301 Business Continuity
  • ISO 270001 Information Security Management Systems
  • ISO 9001 Quality Management
  • ISO 20000-1 IT Service Management Systems
  • ISO 14001 Environmental Management Systems

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Frequently asked questions

What is Loopel disaster recovery?

At Loopel we offer two types of disaster recovery service;

We can either take all of your calls, live chats, emails and social media for you in the event that your offices are not available to work in such as fire, flood or terrorism. You can divert all your calls to a unique divert number we give you and your customers will not notice the difference

We also offer a service where if your company expects higher call volumes during certain parts of the year or times of bad weather for example, you can have Loopel on standby to answer your calls at short notice, supporting your own offices as overflow.

How do I know you will be open during a disaster of your own?

Loopel hold Business Continuity Standard ISO 22301:2012.
We have back up diesel power generators on site, back up broadband and phone lines and we operate over 2 separate sites in different geographic locations in the UK. If one of our contact centres became unavailable then the other centre would take calls for both centres.

How many staff can you get in to answer our calls at short notice?

We have disaster recovery contracts in place where we provide from one agent to a few hundred. Speak to us today to discuss your requirement and we can advise how we can support you.

Can I claim the cost of Loopel disaster recovery from my business insurance?

Loopel is an approved disaster recovery supplier to most major insurance companies – in fact some of them are our customers for in the event of their contact centres becoming unavailable during a disaster. Speak to us today to find out how we can assist you.

How would I notify you of my disaster?

Simple. When you join Loopel Disaster Recovery, we look at how you would like us to look after your customers until you are back up and running, no matter how long it takes. We design a Disaster Recovery plan for your needs.
When a disaster occurs, one call to your Loopel dedicated 24/7 Loopel Disaster Recovery Team will put the plan into immediate motion.

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Our people, your team. Our UK based people step in when your in-house team is either busy, unavailable, or if you are facing high-demand. We help you to keep your customers satisfied with friendly, professional, and hassle-free customer contact solutions.

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How can Loopel help your business

With Loopel, you can pick from a unique selection of services from telephone answering, 24/7 call handling, live web chat, social media engagement,telemarketing and fulfilment. Contact us to find out how Loopel can help your business.

Think People, Think Technology, Think Loopel