British Sign Language

There are over 80,000 profoundly deaf people in the UK who rely on British Sign Language (BSL) to communicate in order to try and live a normal life.

However over 75% of deaf customers have walked out of a store they wanted to purchase goods in due to poor customer service or lack of a BSL interpreter.

With Loopel BSL video interpreting you can give all of your staff and customers access to an instant BSL video interpreter at a click of a button anywhere in the UK, whether face to face or on your website or even a mobile phone.

Loopel BSL video agents will;

  • Help you attract and retain deaf customers
  • Make sure your company or organisation complies with both the Equality Act 2010 and Accessible Information Standard 2016.

  • Make sure your company meeting its Corporate Social Responsibilities (CSR)
  • Helps your company or organisation raise the standard within your sector.

Loopel gives you instant access to a cost effective BSL video interpreting service at the click of a button anywhere your staff and customers are.

Speak to us to today to find out how we can help you.
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Frequently asked questions

How will my customers speak to your BSL video agents?

We will give you a simple piece of code to put onto your website which your customers will click on. That’s all the hard work done, now your customers just click and your Loopel BSL agent will pop up ready to help.

What is your minimum term contract?

Our standard term is 12 months.

What hours can your supply me with a Loopel BSL video agent?

We are open 24/7, just let us know what hours you would like us to cover.

Is Loopel BSL video service safe and secure?

Yes, your Loopel BSL video agent will be DBS checked, fully qualified and you are in safe hands as we are trusted by many high street brands including banks, government services and emergency services to name a few.

Do you use homeworkers?

No, we never will.
We want our people to experience the way of life at Loopel which results in a happy, motivated, supported and dedicated agent who will provide your customers with excellent service and will go the extra mile for them.

Can Loopel BSL agents wear my company uniform so that my BSL customers know they are talking to a member of my company?

Yes. no problem. We will do anything to make your customers feel at home. We want our people to be a part of your team and we will work to your brand guidelines.

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Our people, your team. Our UK based people step in when your in-house team is either busy, unavailable, or if you are facing high-demand. We help you to keep your customers satisfied with friendly, professional, and hassle-free customer contact solutions.

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How can Loopel help your business

With Loopel, you can pick from a unique selection of services from telephone answering, 24/7 call handling, live web chat, social media engagement,telemarketing and fulfilment. Contact us to find out how Loopel can help your business.

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